Is the Reckon One portal down?

Robyn

Hi, I have been trying to log into my Reckon One portal but the server tells me the page is unreachable, I have tried 2 different search engines and even my phone but no luck.

Is anyone else having this issue?

Alexis McKeown

Dear @Robyn ,

You said you're using different web browsers - which web browsers have you checked?

Also, on your phone, can you check on Mobile Data to see if it works off an internet connection?

Kind regards,

Robyn

Hi Alexis,

I initially used my normal Google Chrome, when that didn't work, I tried Microsoft Edge.

With my phone, it is also Google, I just turned off my mobile data and noticed it was connected to a mobile internet, when I switched it over to normal internet it worked, same as my computer. Not sure why it hooked into the wrong service but its working now.

Thanks so much 😊

Robyn

Thanks Alexis, its all working again.

Thank you

Alexis McKeown

Dear @Robyn ,

We have not received any reports or outage notifications and, as far as I can see, the Portal is available.

Can you confirm you're going directly to https://id.reckon.com/login/?redirect_url=https%3A%2F%2Fportal.reckon.com%2F%23callback&state=sn9gtuxy1pj ?

Kind regards,

Robyn

Hi, yes I am. I am using the same link I use every time. I was in it yesterday with no issues. Even when I click on a link from this site I get the same message

Alexis McKeown

Dear @Robyn ,

Can you clear your web browser's cache?

It might be a caching issue between Chrome or Edge, or if you're using Firefox.

As well as this, can you try Chrome's Incognito mode?

Kind regards,