I have tried this morning to renew the subscription for our Club. However, following two long discussion with the service team have resulted in the files now being corrupt.
HELP! How do I go about sorting this issue?
Linda
Hi @rotary,
Sorry to hear you're experiencing issues. If the file is corrupted, the quickest solution would be to restore from a recent backup, do you have one available?
If not, the next best step is to lodge a ticket with our Data Services team here. They’ll be able to assist further.
Let us know how you go.
I did have a backup file - however when I tried opening that, it has come up as corrupt as well :(
Ah, that's unfortunate.
The best next step would be to reach out to our Data Services team then. When submitting your request, please include as much detail as possible about the crash, this will help our team assist you more effectively.
you said you tried to open the backup, but you meant after restoring it didn’t you?
@Jason_Z
Call me and I'll see what I can do to help
Kevin 0407744914
I was wondering if you could please take a screenshot for me of what is coming up on your screen?
Once you have done that, could you please include the steps you are doing to achieve this error message?
Could you also clarify what our service team assisted you with? Was it our support team or Data recovery services.
Thank you.
Give me a call and we will sort it for you
@rotary
Or I can fix it for you
Either way
Kr 0407 744 914
Check out the latest important info & announcements for Reckon Accounts Hosted
Each Reckon software has its own dedicated category on the Community. Click below to browse all categories.
