Upload Files

I am having problems with the new platform on uploading files.

eg. Paying accounts, then uploading to Q file thats fine. Finding in Q file then trying to upload the transaction so I can send to Bank, is not working. Not sure what I am doing wrong, seem to be fine for a few weeks but am now unable to upload the files.

Any suggestions?

Accepted answers

All comments

Jason Zhu

Hi @agofarm,

Thanks for your message.

Just to clarify, are you trying to create and download an .aba file in Reckon Accounts Hosted? It sounds like you're able to generate and save the file to the Q drive but I'm a bit unsure about what you are attempting to upload.

Look forward to hear from you.

Jason Zhu

Hi @agofarm,

Just wanted to follow up as I haven’t heard back from you.

If you still need assistance, feel free to let me know!

agofarm

Hi Yes I am trying to download an .aba file . Am saving to Q file.

I am trying to upload the Wages file, from the Reckon Accounts, to the bank for payment.

Please advise which it the correct way to do this, as I have resorted to doing it manually, which is time consuming with 28 employees

thanks

Teresa

Kris_Williams

after saving the aba file go to Files, Q drive, type aba in search window. If there are a lot of aba files click on Date Modified twice and it will show the recent file at the top. Click the box on the left and then go to Actions Download, and it will download to your download folder on the computer

Jason Zhu

Thanks Kris,

Please give the steps @Kris_Williams has provided a go.

I was just worried as you mentioned that things seemed fine for a few weeks but you're now unable to upload files again. I wasn’t sure if there might be something else causing the issue.