is anyone else having problems with invoices and statements not being emailed out since upgrading to reckon 2025. None of my customers are receiving their invoices.
Good morning @tonylewis52 ,
Regarding invoices and statements not being emailed out since upgrading to Reckon Accounts Hosted 2025. Just wanted to ask a few things to help narrow it down:
Please let me know so that I can further investigate.
Regards,
Reeta
Reeta we occasionally get a bounce notification even though the email address is correct but most of the time the client simply does not get the email.
We havent made any changes to our email preferences and yes i have tried to send a test email with no success
Hi @tonylewis52 ,
Thank you for your answer.
Could you please check the email reports in Reckon Hosted to confirm whether the email has been delivered ? Let me know the status of the emails you have sent . To view the report, I’ve attached a Knowledge Base article that provides step-by-step instructions.
https://help.reckon.com/article/3jvwdx1ths-reckon-accounts-hosted-how-to-email-report
Please let me know if you require any additional assistance.
I am awaiting a response from the team regarding 211 invoices out of 1800 that have not been sent. I have provided proof that they were marked as sent but have not received a constructive reply yet.
2nd time in 3 months that it has happened
Just checking in, were you able to get through the emails? Have you reviewed the report yet?
Hi @PeterC67 ,
Thank you for letting us know, and I sincerely apologize for the inconvenience. Could you please share the case number so we can investigate further?
Kind regards,
RKN:00000000110000004252
They are not in the report. However, I also provided you with further information from the same page, where some emails were sent and some were not.
@PeterC67 ,
Thank you. I will check this and get in touch with you.
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