Charges for cancelled account

Bronwyn_9084030
Bronwyn_9084030 Member Posts: 29 Reckoner Reckoner
in Reckon Insights

Hello, We have been unable to use Reckon Insights due to the size and age of our company file. Previously, I was able to communicate with Waleed Sulaman about the charges that are being made to our credit card for the Insights account that we cannot use. Waleed would arrange a refund. He is no longer working for Reckon, so please let me know who we can communicate with to have the $59 fee STOPPED from charging to our card?? I am needing refunds from May - July, and potentially August 2025 as well. Thanks.

Answers

  • Eric Murphy
    Eric Murphy Member Posts: 399 Reckon Hall of Famer Reckon Hall of Famer

    Have you been assigned a new account manager?

  • Bronwyn_9084030
    Bronwyn_9084030 Member Posts: 29 Reckoner Reckoner

    Not that I am aware of…

  • Eric Murphy
    Eric Murphy Member Posts: 399 Reckon Hall of Famer Reckon Hall of Famer

    Try the customer service line on Monday, I imagine they should be able to sort it

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,625 Reckon Community Manager Community Manager

    Hey there @Bronwyn_9084030

    Thanks for flagging this. I've reached out to our Customer Success team and they'll be giving you a call and getting this sorted for you

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