advance payment (Partial payment )

Hi Team,

In Reckon Hosted, is it possible to apply a payment directly to Sales Orders in the same way we do with Purchase Orders?

We would like to understand the correct process for accepting an advance payment against a customer order and providing the customer with proof of payment. If we raise an invoice to receive the advance payment, the order cannot be tracked in the system once the invoice is paid, as the job will automatically be closed.

Could you please clarify the recommended process?

Comments

Reeta Paudyal

Hi @prasanna ,

You generally do not pay a sales order directly because it is a customer order before invoicing. Instead, you convert the sales order into a sales invoice, which is the document you use to request payment from the customer. The customer then makes a payment to the sales invoice, not the sales order, and this payment is recorded in Reckon Accounts, typically by receiving a customer payment against the invoice.

While reviewing our community page, I noticed some workarounds shared by our partners in previous comments.

https://community.reckon.com/discussion/8028703/can-i-record-a-deposit-received-to-an-open-sales-order

I hope this helps.

Regards,

Reeta

prasanna

Hi Thanks for your reply

We need to deliver to invoice . So I am writing about advance payment before deliver goods

a situation where customer pay to the quote or sales order

Thanks

Acctd4

Hi @prasanna

Just Receive Payment as normal, selecting to Leave the credit to be used later:

This will create a credit against the Customer (or Customer:Job as applicable):

Once you generate the subsequent Tax Invoice from the SO, you will be prompted regarding allocation of this credit & can apply this initial pre-payment (Credit) to it, reducing the invoice balance due:

Depending on the existing format of your current invoice, you may need to add the Payments/Credits & Balance Due labels:

Personally, I would Duplicate my existing Tax Invoice template (to create an additional one named Inv (w/CRs & Bal Due) or similar) then you can select the applicable template accordingly in the invoice window, as needed:

😊

prasanna

Hi Ballajura,

Thank you for providing such a clear and professional solution for handling deposits. We also follow the same procedure for both supplier and customer advance payments.

My question goes a bit further: is there a way to link a quote or sales order to a payment when we receive an advance on a customer account? Ideally, when reviewing the Sales Order history, it would be helpful to see the advance payment recorded and linked to that specific order.

I’ve noticed this functionality already exists for purchase orders, when processing an advance payment to a supplier account, the system prompts us to link it to a purchase order. I was wondering if a similar feature is available (or can be enabled) for sales orders.

Thank you again for the time and detail you’ve put into your explanations. It’s greatly appreciated.

Kind regards,

Acctd4

Unfortunately not 😞

The best workaround is just to manually note it in the Descriptions/Memos so it’s visible in lists & reports 😬

prasanna

Thank you very much 😊

Reckon Accounts Hosted Announcements & Important Info

Check out the latest important info & announcements for Reckon Accounts Hosted

Button

View all Reckon software categories 🗃️

Each Reckon software has its own dedicated category on the Community. Click below to browse all categories.

Explore all categories