File not appearing on Open Previous Company

Bev13

We have two companies on our Reckon Hosted software and one is not appearing in Open Previous Company. I accessed it last week but it is not showing there now.

Tanvi_kataria

Hi @Bev13

Please confirm what's the number of previous companies set to? You can check that by following the steps as in the screenshot attached -

If it is set to 1, please make changes and try opening the company again and see if it appears on the No company open screen. Thank you!

Regards

Tanvi

Bev13

It is set to 4 companies, we have 2 but only 1 is showing

Jason_Z

Hi @Bev13

This could also be caused when the QBW.INI file becomes corrupted. The QBW.INI file is responsible for storing information about previous files opened.

If you are still experiencing the issue, could you please try this fix:
https://help.reckon.com/article/0faoavzof6-kba-5189-reckon-accounts-hosted-does-not-remember-the-list-of-previous-company-files-opened