Changing email address on login page

1510360
1510360 Member Posts: 5 Reckoner Reckoner
in Personal Plus and Home & Business

Can any one advise on this. On discussions with Reckon they have the current email on their files but the login will only accept the old email. Reckon stated i have to go to the community page to get the answer??

Answers

  • Lucas
    Lucas Reckon Staff Posts: 565 Reckon Staff Reckon Staff
    edited October 9

    Hi @1510360,

    Could you provide a little more detail please?

    Where do you want this email change to occur is it for one of our cloud products such as Reckon One or Hosted?

    Please let me know and I will do my best to assist you.

    Lucas.png
  • 1510360
    1510360 Member Posts: 5 Reckoner Reckoner

    Lucas,

    My email on my subscription is correct but incorrect on my login account. I want to chnage the latter to the same email as the subscription. When i go into the login it ask for a new mail and password but does not accept it

  • Lucas
    Lucas Reckon Staff Posts: 565 Reckon Staff Reckon Staff

    Hi @1510360,

    Which one are you currently attempting to login?

    Reckon Customer Portal / Reckon One

    image.png

    or

    Reckon Accounts Hosted

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    Could you please private message me the username you are currently using so I can attempt to find the account. Once we have the account details and username, we can have the email address changed once you have filled out a statutory declaration for us afterwards.

    Thank you.

    Lucas.png

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