No data in files, how do I get this back?

I am on Reckon accounts home and business v31.

When I open reckon, all I get is "N/A" for the file name and a total in the account. When you try to open each account, there is no data at all.

I have uninstalled and reinstalled the programme twice, no change.

I phoned reckon, they gave me an updated version but no change - it just reinstalled the previous faulty data.

Help!!

Comments

Kris_Williams

have you got a backup?

Barossa20_25

yes I have got back ups

Kris_Williams

you should be able to go to file - restore a backup - navigate to where the backup is and restore. But don’t overwrite any of the files already in there just in case. Add 2025 to it for the name of the file e.g.

Barossa20_25

I went to "restore a back up" - I did it from a flash drive, followed the prompts but no change

Kris_Williams

would you like to call me

0415940843

Barossa20_25

Wow…Kris…What a fantastic problem solver!!!!! All fixed - great patience dealing with a dinosaur!!! Thanks so much, have a great weekend, cheers from good wine country!

Kris_Williams

You’re very welcome Patrick, happy to help, glad it’s all sorted