A link between your client and your agent number does not exist for the selected task

Question

For two fortnights I have been unable to upload my STP report.

This is the ATO response message

* A link between your client and your agent number does not exist for the selected task. Check that you have added this client to your registered agent number.You may also need to check if you have entered the correct client identifier and that you are using the correct registered agent number and then try again. If an ABN is present in form/schedule or client setup, confirm on the ABR this is the correct ABN for the client. Update or remove ABN as required.If the issue persists, contact the ATO quoting this error code to resolve any issues.

I can find no information on how to resolve this. All details are correct and it only just happened the last two payrolls?

Aussie_UnderCover · Answer

Thanks Tavni

It turns out the ATO asked my accountant to merge two tax agent numbers into one and I had the old one listed. A simple fix once the issue was identified. All good now.

Regards

Sandra

Tanvi_kataria · Answer

Hi @Aussie_UnderCover

Apologies for the inconvenience caused.

You'll need to review the registered tax agent details that have been entered in the STP entity for the ABN.

* Go into GovConnect and click Open on the specific STP entity for the ABN
* Click on the Company & Adviser Info button
* Are you listed as an advisor here? (Screenshot below)

I hope this helps, please let us know if any concerns. Thank you!

Regards

Tanvi