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When does fast coding come through?

Penny

One day it never came at all, and it seems highly variable.

Accepted answers

Penny

Yes I can. October 31 now through, but November 4 yet to come through.

All comments

Penny

Using Open Banking.

Karren Labrador

Hi @Penny,

Can you please provide us with more details about the issue you are facing? This is to help us better understand your situation.

We also have a KB available that might offer some helpful information.

Set up Open Banking in Reckon One - Reckon Help and Support Centre

Best regards,

Karren

Penny

The bank (ANZ visa) transactions from October 31 never came through in fast coding. Today all the weekend transactions came through (November 3), but still not the transactions from October 31. This has happened once before, and we've only had Reckon for less than a month. I just manually enter them as payments.

Karren Labrador

Hi @Penny,

I just received a similar question about the transactions from October 31st missing in Open Banking. Is this happening with all of the accounts?

Best regards,

Karren

Penny

Yes, with two bank accounts and ANZ Visa.

Karren Labrador

Hi @Penny,

Could you please check your feeds once more? The problem has been resolved by our bank data team. You should now be able to see missed transactions.

Best regards,

Karren

Penny

Yes I can. October 31 now through, but November 4 yet to come through.

Penny

No, it has got worse. Instead of just the occasional day missing, it's the occasional day coming through. I've had to enter most transactions manually. Did work on November 3rd and November 10 though. Can someone please call?

Penny

All transactions for the week have just come through today?

Karren Labrador

I apologize if you're still experiencing this, @Penny . I will inform the relevant team and get back to you as soon as possible.

Penny

I'm still waiting for someone to call!!!!

Karren Labrador

Hi @Penny,

Apologies for not getting back to you. I believe we have resolved the issue at one point. If the issue persists on your end, we will need to investigate further to identify the underlying cause. I would like to send you a private message to gather additional information.

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