No longer have access to GovConnect after sharing with colleague

Hi

Hoping someone can help. My colleague went away so she shared our file with me. I was able to lodge stp while she was away. She has come back and she cant access gov connect. We thought it was because she had shared the file so I unshared it with my log in. She still cant access it. She has tried to log in using abn and it says she is already registered. Can anyone suggest or help us fix the problem so we can lodge stp

thanks

Leanne

Accepted answers

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Hi @Leanne_7663246

Apologies for the inconvenience.

It appears we’re using credentials that don’t have access to the STP tile, which is why nothing is showing.

I’ll reach out to you privately for some additional details so we can assist you further. Thank you for your patience!

Regards

Tanvi

Thanks Tanvi, I will wait patiently for your message

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