I am flabbergasted, after all the hassles I have had with this software, now historical data on our previous Reckon One is not being kept for access. Prior to 30.6.25 we were running 2 Reckon products, one was Reckon One for all the sales invoicing and the other was Reckon Accounts Plus on my desktop. To amalgamate, we chose to migrate from the desktop as we couldn't do from both, on the proviso that we could still keep access to the historical sales data on the first Reckon One. Today I find that access to this first Reckon One has been cancelled because they changed the terms and conditions. I phoned support and can get it open for 60 days and told to download and save everything on my computer because after 60 days it will be gone for good.
Hopefully they have no need to do the same with our historical general ledger and payroll on the desktop version.
But really, this is how treat treat customers? We only have 6 months of sales data in the current Reckon One. All the earlier figures on sales from the desktop are just monthly totals. The Australian Taxation Office requires accounts to be kept for 5 years. Their decision to cancel our first Reckon One after only 5 months since we stopped paying for it, is appalling.
Not happy
Can anyone help how to get the detail of each invoice on a report so that I don't have to print out each invoice? I haven't been able to find where to get all this detail on any other reports.
Thanks,
