Staff training remotely

kaystock

I work remotely and I am retiring this year. I need to train someone else to do my job. As I cannot be physically with the new person how do they gain access to Reckon Accounts Hosted as I have the authenticator on my phone. Also when they go to report STP how to they use Gov connect without having the ability to receive multi factor authentication. Can they be added as another user? Our accountant can access the files, but is a third person allowed to do this?

Eric Murphy

Each user needs their own licence to have their own login and MFA.

So unless you want to do that, your best bet is probably to do a screen share over zoom or teams and have them take control of your screen when they need to do something themselves.