Is anyone else not receiving their emailed reports today?
Email log says they are pending.
Email address is correct
I have already restarted my computer.
Hi @ShelleyG ,
Thank you for letting us know, and apologies for the inconvenience. I’ll check this with our team and let you know as soon as I have more information.
We have a few customers experiencing this issue, and our development team is currently investigating it further.
To help us narrow this down, could you please confirm whether the emails are not being delivered at all, or if the issue is only with the Email Report? For example, are the emails actually delivered but still showing as Pending in the report?
Hi, I am having the same issue with all computers in our office, we email ourselves Invoices from Reckon to our outlook, today the email is not reaching our outlook they are pending in the email report.
Heather Askwith, Askwith Safe Company
@HEATHER ASKWITH, @ShelleyG ,
Are you both using Office 365 for your email service ?
Yes I am , I just raised a support ticket with a screen shot of the email report , emails are delivered if sent to the client but not to myself
Heather
Hi @HEATHER ASKWITH , @ShelleyG ,
Thank you for confirming, and I appreciate your patience.
Before I continue, do you happen to know whether any of the email recipients are using Microsoft Office 365 and/or custom email domains ?
We’ve received an update from our development team, and it appears there is currently an issue affecting Microsoft Office 365. As a result, users who are using Office 365 as their email service may be impacted.
Once the issue is resolved on Microsoft’s end, this should also resolve the behavior you’re seeing in Reckon.
If you’d like further information or real-time updates regarding the Microsoft outage, you can also check Microsoft’s service status using the link below:
https://status.cloud.microsoft/m365/referrer%3DserviceStatusRedirect
Please let me know if you have any questions.
yes I use microsoft office 365
@ShelleyG
Thank you for confirming. As mentioned in the post above, this seems to be related to an issue with Microsoft 365.Really appreciate your patience and hope it’s resolved shortly.
Hi, I wouldn't know if the client that has received the email from Reckon is using Microsoft 365
My IT team said there was nothing i the background that seemed unusual with Microsoft that it would be a Reckon issue, I'll send them your message above.
keep me updated
@HEATHER ASKWITH your IT team is mistaken, it's been an issue all day and it's not just emails sent from Reckon.
We've been dealing with it since 8am and all our office365 emails are failing intermittently.
Your IT should look at down detector and there are reports all over the internet about it. It's very annoying to deal with on a Friday.
Hi, the issue for me is sorted, all emails we were sending to ourselves have now come through. done a couple of tests and seems the issue is resolved.
Hope to be the same for the rest of you :)
@HEATHER ASKWITH
Glad to hear that it’s been sorted , thanks for the update😊
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