recovery of client data file from un-renewed subscription

Question

Hi, my client decided not to renew their Reckon Hosted subscription,  as their company was being shut down.   Unforunately,  the company still needs to lodge various returns, and the financial data is needed.   If the subscription was to be paid now , will the data file become accessible again, or is it gone for good?   If you could let me know that would be great pls.   Thanks and regards Richard

Rsymons · Answer

ok thanks Jason I'll get them onto it.  Appreciate it.  regards Richard

Jason Zhu · Answer

Hi @Rsymons

I’ve just checked our policy, and I believe there should be no issues obtaining that data file.

Reckon securely retains expired subscription data for a limited time to give customers flexibility. After 12 months, the data must be permanently deleted to ensure compliance with industry standards and maintain the highest level of data security.

Rsymons · Answer

Hi Jason.  It was around mid-December 2025.