Re-submitting a Superstream returned and refunded payment

How do I re-pay a returned/refunded super payment that has been returned via beam due to having incorrect details provided. I have corrected the underlying issue in the employee file, but when I try to re-pay the super by; Payroll, SuperStream, Add a SuperStream batch with Oct-Dec quarter dates, I get and error msg saying 'error code occured on creating superstream'. I have recipeted the returned payment using the Payroll Liability Super Account.

Please advise.

Accepted answers

All comments

Karren Labrador

Hi @JoanneWegner,

Could you kindly provide us with more details regarding the current status of the batch, such as a screenshot if possible?Please note that it is not possible to resubmit the same batch once it has been lodged with Beam. However, we can revert it to draft and make any necessary adjustments to the pay run, depending on its current status. For further information, please refer to the details available here:

Use Beam for SuperStream in Reckon One - Reckon Help and Support Centre

JoanneWegner

Above is the screenshot of the Beam status,

Below is a screenshot of the batch history and at the very bottom is a screen shot of the employee record who had his returned.

Thank you for your assistance.

Karren Labrador

Hi @JoanneWegner,

When you click the Batch Option, can you confirm if there is an option to revert to draft?

JoanneWegner

No, there is not the option to convert to a draft. Only to Create SAFF

Karren Labrador

Hi @JoanneWegner,

The pay run associated with this Beam batch was processed prior to the implementation of the feature to reverse a pay run linked with Beam. As a result, the pay run cannot be reverted to draft at this time. Any pay runs created after the update was released will allow SuperStream-linked pay runs to be reverted to draft.

Moving forward, we have two options for this particular pay run: we can generate a SAFF specifically for this employee, make the necessary updates, and send it to the clearing house, or you can process the Super payment directly to the Super fund.

JoanneWegner

I will process the payment directly to the superfund. I assume that I contact them directly for Bpay details etc??

Thank you for your assistance.

Karren Labrador

Hi @JoanneWegner,

When you login to superfund's website, it will give you different options to pay and BPay is one of the payment methods.

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