Reckon Hosted SAFF includes prior paid super – cannot exclude pay runs (date range only)

Angela Foster

Reckon Hosted – SAFF continues to include prior paid super (date range only)

Hi all,
I’m hoping someone can confirm whether this is a known limitation or if there’s a supported workaround.

Environment

• Product: Reckon Hosted Payroll
• Pay frequency: Weekly
• SAFF generation: Date range only (no pay‑run selection)

Background

• All superannuation up to 31 March 2026 (Includes pay period 23-29/03/26, paid 31/03/26) was correctly paid in full via ATO SBSCH, outside of Reckon.
• From the pay period 30/03/26–05/04/26 (paid 07/04/26), we moved to a new super clearing house.
• This pay run should be the first SAFF submission through the new clearing house.

Issue

When generating a SAFF in Reckon Hosted:

• The SAFF continues to include super from the last weekly pay run in March , even though:
  • those pay runs are outside the selected date range, and
  • the super was already paid via SBSCH.
• The SAFF screen only allows date range selection, with no ability to exclude or select individual pay runs.

What we’ve tried

• Create Custom Liability Payments
• Adjust Payroll Liabilities (fund‑level and SGC)
• Verifying Payroll Liability Balances
• Re‑running SAFF after each step

None of these actions changed the SAFF output — prior pay‑run super continues to be included.

Observation

It appears that in Reckon Hosted, the SAFF export:

• Reads from historical pay‑run data, not liability balances
• Does not recognise external super payments (e.g. SBSCH)
• Cannot exclude prior pay runs when date‑range‑only selection is used

Question

Is there a supported way to reset or exclude previously paid pay runs from SuperStream/SAFF reporting in Reckon Hosted?

Or is this a system limitation, meaning:

• SAFF can only be used when super is paid end‑to‑end through Reckon SuperStream, and
• employers who have paid super externally (e.g. SBSCH) must either manually submit to their clearing house or discontinue SAFF use?

Appreciate confirmation from anyone who’s encountered this, or from Reckon staff.

Thank you so much!

Acctd4

Payroll is based on payment date (not pay period) so all payroll reports are generated based on PAYCHEQUE date (eg if an employee gets paid on 02/04 for pay-period 25/03 - 31/03, the super liability is generated at the time of payment, so 02/04, NOT 31/03 for last week of March!)

Your final submission in SBSCH was for 31/03 (The pay PERIOD this relates to is irrelevant)

Therefore, you need to select the PAYCHEQUE dates/date range FROM 01/04 only, in order to pick-up the Paycheques from your first weekly PAY DATE in the new SAFF format 😊