I have 2 issues and would appreciate all offers of assistance to fix:-
- This past fortnight I have had multiple customers contact me because they haven't been able to open their attachment as it was in a WINMAIL format. When I check the Sent Items within Outlook they show as a PDF. It seems to happen more regularly if customers are trying to open the attachment on their phone. I located a post from Feb 2020 within this forum about this issue, but I can't find the icons that it refers to within Office 365
We have been using Quickbooks/Reckon for nearly 30yrs now and this has never happened before. No outlook settings have been changed nor have any Reckon preferences been changed that I am aware of ( & no one else troubleshoots).
We did have a MAPI error approx 1 month ago, which I rang Reckon Support about and they eventually fixed - however communication was not great, so I'm none the wiser as to what the problem was there.
2. Since fixing that error, I also get a pop up box when emailing anything from Reckon asking to Allow or Deny the action. I send 150-200 statements per month, and waiting to "Allow" the email to be sent with each and every statement and invoice was very time consuming. If anyone knows how to fix that issue, I would be very grateful for your assistance. I located a post from June 2018 about this, but my outlook settings are as per that post.
Thank you for taking the time to read this.
