Upgraded to V35 desktop however PDF converter is missing and cannot save any invoices etc as PDF

Question

We have upgraded to the new Reckon accounts desktop V35 and now getting the message when trying to save a reckon invoice as PDF "Reckon Accounts could not save this form as a PDF. Either Reckon Accounts PDF Converter is missing or not functioning properly". Our computer tech is not able to resolve this as the file cannot be found.

Nicole_10864479 · Answer

I tried to install the Reckon Accounts PDF Converter but said it failed. See attached message.

Lucas Andrews · Answer

Hi @Nicole_10864479,

Could you please take a look at this KB here:

https://help.reckon.com/article/69b3cv7j1n-kba-1154-installing-the-andquot-reckon-accounts-pdf-converterandquot-or-andquot-intuit-internal-printerandquot-driver-file

Just incase you are not on Windows 11 and it does not display the print to Microsoft Edge to PDF print option.

Lucas Andrews · Answer

Hi @Nicole_10864479,

Are you not able to see the Microsoft Print to PDF on PORTPROMPT?

I'm able to use Reckon Accounts Desktop and save a PDF from an invoice using that prompt instead. Please let me know if this helps you.