Got this message just now when trying to restore a backup.
Hi @Alison Hart,
There are several possible reasons why you are getting this error. We have KB here that will guide you.
Errors H101, H202, H303, H505, -6177,0, -6123,0, -6000, -77, -80, -83 on network environment - Reckon Help and Support Centre
I hope it helps.
Hi @Alison Hart , Thanks for your post 🙂 Just wanted to clarify, are you using Reckon Accounts Desktop or Reckon Accounts Hosted? I noticed the post is under the Hosted category, however this particular error message is more commonly seen in the Desktop version, so I just wanted to double-check.
Hi @Reeta Paudyal
We are using Reckon Accounts Hosted
Anyone have any ideas how to fix this please.
Can you share the screenshot of the error message? Was the backup created in Reckon Hosted? If it was originally from a desktop and uploaded into Hosted?
Yes the backup was created in reckon accounts hosted.
I have logged a ticket with Support !!!
Just hope it doesn't take too long.
Hi @Alison Hart ,
I wanted to follow up regarding the issue you were experiencing and check whether it has been resolved. If you need any further assistance, please don't hesitate to let me know. I'd be happy to help.
We ended up fixing our problem without needing to restore the backup.
Thank you for following up!!
@Alison Hart ,
Glad to hear it's all sorted . Feel free to reach out if you ever need a hand in the future.☺️
Hi @Alison Hart
Consider sharing the steps that resolved the issue for you so that it may assist others similarly affected.
It can then be added to the existing support article or a new support article specifically for the Hosted platform can be created.
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