Overview
After restoring a backup file in Reckon Accounts Personal Plus or Reckon Accounts Home & Business, some users may notice that their investment transactions appear correctly, but portfolio balances, market values, or investment summary screens display unexpected values such as $0.00.
In many cases, the underlying investment data has been restored successfully, but the Investment Center may require a refresh before portfolio values are recalculated and displayed correctly.
Symptoms
After restoring a backup to a new computer:
- Investment transactions are present and appear accurate.
- Holdings are visible within investment accounts.
- Portfolio Balance displays $0.00 or incorrect values.
- Market Value figures are missing or appear outdated.
- Investment reports may initially show unexpected totals.
Cause
This behaviour may occur when the Investment Center has not yet refreshed or recalculated portfolio valuation data following a file restore.
Although the investment transactions and holdings are restored correctly, certain investment views may not immediately recalculate market values until the Investment Center is reopened, refreshed, or switched between display options.
Resolution
Refresh the Investment Center
- Open the Investing section.
- Launch the Investment Center.
- Locate the portfolio view options.
- Change the view to Value.
- Allow the screen to refresh.
In many cases, the portfolio balance and market value information will immediately update and display correctly after changing the view.
Verification Steps
To confirm that the restore was successful:
Check Holdings
- Open each investment account.
- Verify that all expected transactions are present.
- Confirm that share quantities or investment units match the original file.
Review Portfolio Value
- Open the Investment Center.
- Ensure that portfolio balances and market values now display correctly.
- Compare totals with your previous computer or a recent report if available.
Run an Investment Report
Generate an investment-related report and verify:
- Holdings
- Cost basis
- Market value
- Account balances
If these figures match your expectations, the data has likely restored correctly.
Is This Expected?
While not every restore will exhibit this behaviour, it is not uncommon for investment valuation screens to require a refresh after restoring a data file, particularly when moving to a new PC.
If changing the Investment Center view to Value causes the portfolio figures to populate correctly and all investment transactions are present, this generally indicates that:
- The backup restored successfully.
- Investment holdings are intact.
- Portfolio valuation data has been recalculated correctly.
Additional Recommended Steps
After restoring a financial data file to a new computer:
- Verify account balances.
- Review investment holdings and market values.
- Update security prices if you manually track market prices.
- Run key reports and compare them against recent backups or printed reports.
- Create a fresh backup once you have confirmed the file is operating correctly.
Conclusion
If investment transactions were restored correctly and changing the Investment Center view to Value caused portfolio balances and market values to update as expected, this is generally a sign that the investment data was restored successfully and simply required a refresh/recalculation within the Investment Center.
No further corrective action is typically required beyond confirming the investment balances and reports are accurate. Creating a new backup after verification is recommended as a best practice.
