Super detail employee report omitting information fro one employee. Need fix

Question

* Version: Reckon Accounts Hosted 2026
* Issue: One employee's super is omitted from the Super Details by Employee report from a specific date onward. Unsure of the impact for EOFY Payroll. And I used to like the report for easy reference. This issue started 3 weeks ago when I changed the fund and has carried on since. 
* Evidence: Super appears correctly on payslips, Payroll Totals, Pay Liabilities, and Custom Transaction Detail Report.
* Scope: Only one employee; issue began after changing the employee from the ATO Clearing House fund to a Mercer Super supplier.
* Troubleshooting completed: Verified employee setup, payroll item, supplier setup, report filters, and confirmed transactions exist.

If I need to verify and rebuild, please provide detailed instructions on how to do so.

Acctd4 · Answer

Are you referring to the "Super Report by Employee" ?  If so, it sounds like it might be due to not being selected in the report 🤔

That default report is set to pick up the Super Payroll Items but because it's a 'multiple …' selection, sometimes it doesn't recognise a new one created.  It will also happen if you have customised the report to filter for only certain Super Payroll Items, so you may need to just check & select it in the list :

Another cause can be if you've created a Super Payroll Item as the wrong type (eg as a Company Contribution) at setup:

… as it's only automatically going to recognise "Super" ones :

Eric Murphy · Answer

I like how you've outlined your post. Good way to understand what's going on.

Use Shaz's trick of verifying and rebuilding three times in succession

Kris_Williams · Answer

have you tried exporting the Saff file and importing into your clearing house, sometimes this throws a light on some issues. You don’t have to lodge it