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Super type reported as type R instead of type L in STP finilastion

aleksn

Hi Community,

I submitted our STP finilastion today and upon reviewing the submission before confirming, I noticed that for most of our employers the super amounts are being reported in the RESC column which is type R. We don't pay any additional reportable super contributions to employees only the SG amount. I can't work out why this error has occured. I check last years STP finalisation and it showed correctly. I can't see an option in the super item wizard to map the super item to Type L or R. I need to rectify so that I can resubmit the STP finalisation.

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Acctd4

Hi @aleksn

This will be due to an error in your applicable Super Fund Payroll Item configurations.

Double-click on each of these in your Payroll Item List & check through the config windows … specifically on this one (as it sounds like it may be incorrectly mapped to Salary Sacrifice Super here):

aleksn

Hi Shaz,

Thanks for your reply. I had looked at this already and all our Super items are correctly set to None for Tax tracking type. Any other ideas?

Regards,

Aleks

Acctd4

OK, that’s good.

What about here ? :

Also, check in the employee's record that the "Exempt …" checkbox is NOT ticked here ! :

Failing that, it sounds like it might be due to the long-term glitch where the Super type can randomly drop out/revert. Check out my info on it here:

https://community.reckon.com/discussion/8102777/resc-glitch

(Whilst this post is about RESC reporting as SG, it occurs for both types - By checking the report, you can see if/where it has happened)

aleksn

Hi Shaz,

Thanks for the info. I can confirm that the super type is set to the Super Guarantee Act. Strangely the one employee who's Super is reporting normally has the 'Exempt from Reportable Employer Super Contributions' ticked! All our current employees are long standing employees so nothing has been changed with their employee profile setup. I suspect the error was introduced when we update to the 2025 version last July. I normally wait until I finalise payroll and submit the STP finalisation before I upgrade to the latest version as I did yesterday and then upgraded our company file to 2026. I'm in a bit of a pickle now and not sure how to proceed.

Regards,
Aleks

aleksn

Hi Community,

Any further ideas on this issue?

Rgds,

Aleks.

Acctd4

@aleksn Have you run the Super report I refer to in my linked post above ? This is the only way you can identify if the random glitch has occured.

… I think this may be the key 😬🤔🤞🏻

aleksn

Hi Shaz,

I've run the report, see below snip, it's showing the correct contribution type, but from the first STP submission in July 2025, the STP report shows $12 to Super, and the rest to RESC. It's definitely a glitch with the STP side of things and unfortunately I only picked this up at the finalisation this week. It's affected all employess but one. The only way I've been able to work out to correct is to edit the payslip, delete the super item, save and then go back in and add the super item back. I would have to do this to a years worth of payslips to correct. so I'm looking for a better way. Thanks for persevering with me on this issue.

Rgds,

Aleks

Robyn Kelly (Partner)

Could you please let me know if the superannuation amount in a pay cheque has ever been over typed. What I am asking is, when you create a pay cheque, the 12% SG superannaution should automatically calculate on any payroll items that have been selected to track superannaution. When processing pays has anyone ever over typed that automatically calulated figure when entering pays? If so this is what could be causing the issue.

aleksn

Hi Robyn,

Yes, in the past we had a glich with super not showing in the pay cheque, but not in the last payroll year. From my investigations this problem started from the first payrun in July 2025, it's gone unnoticed until now. I checked the STP finalisation for 24/25 and that was all correct. I suspect this problem started straight after the update to Reckon hosted 2025 and then form the first payrun for 25/26. I've made several backups of our file and now several file verifications and file rebuilds to see if the issue corrects, but not so far. We only use Reckon Accounts hosted for payroll. Our general accounting is on a different accounting system so our file has not grown that much over the years.

Rgds,

Aleks.

Acctd4

Hi @aleksn

As advised previously, you need to view the report with both the RESC Amount AND Amount columns displayed side-by-side, in order to identify which specific Paycheques it has occured in.

Typically, it will be the RESC Amount that has dropped out (as per the screenshot above) however, whilst not as common, it also shows any occasion where the SG Super has dropped-out too. (This is identified where an amount of SG was present on a Paycheque but is displaying in the Amount column as $ 0.00)

aleksn

Hi Shaz,

See below, weird don't you think. Theres only one Super entry in the pay cheque, yet the system has allocated the majority of SA contributions to RESC. The only way I have found to fix, is to edit the pay cheque, remove the Super item save, then edit again and super back again.

Robyn Kelly (Partner)

Aleksn, your method above to fix your issue is the only way I know how to fix it .

I would then create a new superannuation item for 26/27 moving forward in case the superannuation item was somehow created incorrectly or has became corrupt.

Robyn Kelly (Partner)

Aleksn, your method above to fix your issue is the only way I know how to fix it .

I would then create a new superannuation item for 26/27 moving forward in case the superannuation item was somehow created incorrectly or has became corrupt.

aleksn

Hi Robyn, Thanks for the advice, I spent hours on the couch last night going through a years' worth of payslips. Lucky we only have 13 employes.

One more question, I need to re-submit the STP finalisation to correct the values via the Reckon connect portal to the ATO, what is the best process to do this. I was thinking to submit an update for the last payrun, the resubmit the finalisation?

What is the right.

Robyn Kelly (Partner)

Just finalise again Aleksn, that will act as an update of the finalisation. Once lodged go back a couple of hours later to make sure it turns to SUCCESS

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