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I can't input open PO's against a bill

DawnToolsAdmin

Hi,

I'm trying to enter a bill into reckon accounts premier, however when I put in the supplier it asks if I want to receive the bill against the open PO's in which I click yes - however the pop up screen comes up blank and I am unable to do that? I've looked on the supplier and it does show open PO's but not when I try and receive it against a bill.

Any suggestions on how to fix this? Up until yesterday this was not an issue for me so I'm not sure if it's a glitch?

Accepted answers

All comments

Lucas Andrews

Hi @DawnToolsAdmin,

I would open one of the purchase orders and check:

The status is still Open
The PO hasn't already been fully received against a Bill or Item Receipt
The PO date isn't unusually far in the future

Even if it appears in supplier reports, it may not be available for receiving if Reckon Accounts still thinks it's already been closed.

Another thing you could do is test another supplier. If another supplier's POs appear correctly the issue is likely related to the specific vendor or PO. If all suppliers are affected, it would lean more towards a company file corruption.

I hope this helps and if you require any further assistance, please reply back here.

Thank you.

DawnToolsAdmin

Hi Lucas,

Thanks for the quick response.

I've checked through all 3 of those checkpoints & they are all good. However, when I tried it against otehr suppliers I have the same issue.

Would this mean the company file is corrupt? If so how do I go about fixing that?

Thanks.

Lucas Andrews

Hi @DawnToolsAdmin,

What I think would be best right now is giving our support team a call and requesting assistance on 1300 137 657.

We'll need to conduct further analysis and go through the process with you to see what is happening to find what step is going wrong.

If there is actually a corruption with your purchase orders, the agent on the call can raise a escalation with data recovery after confirmation that it's a possibility and attempt to repair it.

Datarec

Hi @DawnToolsAdmin

If the issue was not present a day or two earlier, and you have been making regular backups, or have access to a backup from a time before the problem first occurred, this may assist with the troubleshooting process.

Suggested Test

To help isolate the issue, could you try the following:

Make a copy of your current data file.
Open the copied file.
Delete the affected Purchase Order transaction.
Re-enter the Purchase Order transaction and/or create a new Purchase Order.
Check whether the Purchase Order can be applied to an unpaid bill.

Why This May Help

This test may help determine whether the issue is specific to the original Purchase Order transaction or whether another factor within the data file is contributing to the behaviour.

Ensure that these tests have been done before any escalation to the Data Recovery Team.

you will need to identify the specific test Purchase Order that had been entered as part of the tests

DawnToolsAdmin

Hi all,

Thanks for the help so far.

We created a backup & the file was corrupt so we fixed that. Now I've tried to enter a bill again & the same issue still arises. However, I created a new PO to test that - and that works when I try to enter a bill, however the PO says PO #1 & the numbers we are up to are around PO #8224?

I'm not too sure what has happened but any advice would be great.

Thanks!

DawnToolsAdmin

On top of this, when I try to go to previous purchase orders (in the tab where you create new PO's) it won't let me go back.

Datarec

Hi @DawnToolsAdmin

Can you locate an existing purchase order with the reference number being around #8224, etc?

If you created a new purchase order and set the number to say #8225 does it let you do that?

Then if you attempted to create one more purchase order, does the next one in the sequence show #2226?

DawnToolsAdmin

Hi,

Yep it does let me do that and the new number is set to #8226.

It still won't let me see any of the previous PO's & when I try to open the Open PO report nothing shows up.

Linda ABC

Sometimes all it takes is to get the PO to save itself again...go to the ones not showing up.. put a comment or a couple of .. in the memo field..save and try again..

Failing that, memorise the problem purchase orders, then delete them, then generate them again from the memorised transaction list and see how you go..

👍