Email message error when trying to send remittance notices

Question

Hi,

This month we have received the below series of error messages when trying to email supplier remittance notices.  I have contacted IT and nothing has changed in terms of our email, firewalls etc.  Does anyone have any suggestions?  Thanks,

Karren Labrador · Answer

Hi @Ngrech,

If you're getting a MAPI error when sending email from Reckon Accounts Desktop, it usually means Reckon cannot communicate properly with your email program (most commonly Outlook).

Please note that this is a Microsoft-related issue.

We have KB article here that will guide you through.

MAPI Error when emailing from Reckon Accounts - Reckon Help and Support Centre

I hope it helps.