Reckon Accounts Hosted Time-out Issues - How to Keep Pages Active in Microsoft Edge

Datarec

To help address the session time-out issue, please ensure that you are regularly backing up your data file on the Hosted platform. The creation and maintenance of backups are the responsibility of the user.

Microsoft Edge Configuration

If you are using Microsoft Edge, please follow these steps to keep pages active:

1. Open Microsoft Edge.
2. Click the three-dot menu (1) in the top-right corner.
3. Select Settings (2).

Update Performance Settings

From the left sidebar:

1. Go to System and performance (1).
2. Expand the Performance (2) section.

Then:

1. If Enable efficiency mode is enabled, select Balanced saving (Recommended) (1).
2. Under Never put these sites to sleep (2), click Add site.
3. In the Edit site dialog, enter:
   • [*.]aws.amazon.com
4. Click Save.

Restart and Test

After saving the changes:

1. Close your web browser.
2. Close any open applications as needed.
3. Restart your computer.
4. Reopen your web browser.
5. Log in to the Hosted platform and open your data file.

Verify the Issue

Once logged in:

• Leave the computer untouched for at least one minute and confirm whether you experience a time-out similar to what occurred previously.

As an additional test, the next time you step away from your computer:

1. Set a timer on your phone, watch, or another timing device.
2. Check whether the session has timed out when you return.
3. Let us know how much time elapsed between leaving the computer unattended and returning.