Going from 5 user to 1 user w/ Reckon Accounts Enterprise

Diane Soriano
Diane Soriano Member Posts: 2 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
Is it possible that from a 5 user reckon account enterprise it will be one user reckon account? how can i merge the details from the 5 user to one user? i have purchased the 2014 reckon account enterprise since our 5 user account licence already expired but it came up that it was installed differently and i need to choose what edition. what should i do?

Comments

  • Diane Soriano
    Diane Soriano Member Posts: 2 Novice Member Novice Member
    edited May 2014
    This reply was created from a merged topic originally titled i have installed a new reckon account enterprise one user only. i have installed a new reckon account enterprise one user only after it was installed i need to choose on the following 1. Enterprise General Business Edition 2. enterprise contractor edition 3. enterprise manufacturing & wholesale edition 4. enterprise nonprofit edition 5. enterprise professional services edition 6. enterprise retail edition what should i choose? our company's is a project based
  • Mirko
    Mirko Reckon Alumni Posts: 1,116 Former Reckon Staff Member Former Reckon Staff
    edited November 2015
    Hey Diane,

    Welcome to the Reckon Community.

    I'll answer your post in two parts.

    1. To go to one user you do not need to do anything. You just need to open the file and use with only one user! (easy as that!).

    2. Regarding which edition to use, it depends on your company. The difference in the editions is industry specific reports. If your business does not match any of the specific titles, go with the General Business Edition.

    Note: If you already have an existing company file, you may wish to open that on your new installation. Going to One user license does not affect the company file, it just means that only one user can access the file.

    Let me know how you go.

    Thanks,
    Mirko
  • Tony Marshall
    Tony Marshall Member Posts: 1 Novice Member Novice Member
    edited June 2014
    Hi Community,

    As a new member this is my first post that is not exactly on subject here but I hope you can help.
    Until 2 years ago my building company ran a 5 user version of QB premier. At the time the push from Reckon and accountants was the online version. We were soon caught up in the hype and signed on for the online version. The support to get us going was no less than excellent and we started with the very best of intentions. Unfortunately this has not been a great success and as our office is in a rural area consistent problems with connection speeds, Telstra line issues, power outages has meant a lot of time with the help desk or running on a 3g dongle.  It's time at the end of 2013/ 14 to leave hosted for the reliable desktop version.  One thing we didn't know was that there was no path back to the 5 user version we once enjoyed. ( Only with a very heavy financial penalty ) . We have been offered a single user enterprise version but this is a very long way short of the product we gave up when we started this process. As I cannot even find mention of 2014  premier contractor on the Reckon site what would you suggest we could do to return to the stable and reliable multi user version we once enjoyed and at a reasonable cost. This hosting has been  very expensive in time and resources.  Any suggestions including beginning a new file and importing chart and item lists would certainly be considered.

    Many thanks

    Tony Marshall.
  • John G
    John G Reckon Staff Posts: 1,353 Reckon Staff Reckon Staff
    edited February 2017
    Hi Tony,

    Welcome to the Reckon Community.  

    I'm sorry that your Hosted experience has been less than satisfying for you.

    Your option now is to revert to a 5-user desktop Enterprise version.  It has the same Industry choices as Premier.  You can transfer your company file from Hosted to your local PC and continue using the file immediately in the desktop version.

    Call our Customer Service on 1800-RECKON for further information. 

    To go back to a Premier version you'd best talk to a Professional Partner who may be able to make the conversion quickly and economically for you.  Lists can be easily exported, but not the transactions.  See http://home.reckon.com.au/support/Home/ReckonSupport/FindAReckonAccreditedPartner.aspx  
    to search for a partner in your area.  

    We have a guide for starting a new company file and transferring basic information from the old file at: http://library.reckon.com.au/library/pdf/qbi_new%20File%20in%20QBi%204.pdf which will be of interest to you.  

    Hope this information is helpful for you.

    regards,
    John
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