Drive the Life Driver Update

Atlanta_6787102
Atlanta_6787102 Member Posts: 17 Novice Member Novice Member
edited October 2024 in Personal Plus and Home & Business
Just a word of caution

Over the weekend I ran 'Drive the Life' Driver Update utility, it found that my Audio Driver was out of date and installed a new driver. This morning when I went to start Reckon H&B 2013 I got the dreaded 'this is not the same computer.......' message. As there were also a couple of Microsoft updates installed over this period I was unsure what had caused the Reckon issue, so I restored the system to last Friday and Reckon started OK.  Running the 'Drive the Life' utility again caused the same problem.  So be aware

Comments

  • Reckon FAQs
    Reckon FAQs Reckon Staff Posts: 278 Reckon Staff Reckon Staff
    edited March 2017
    Hi Atlanta,

    Thanks for the warning.

    The error message will come up if some component on your PC with a unique identifier is changed.  The license file cannot confirm this computer as being the same computer that registered the product.

    It could be as simple as a change in the UAC setting.  

    Other reasons are:
    1. A different user with lower permissions is trying to launch the software
    2. you have changed a major component on your PC that changes the identity of the computer – eg. motherboard, memory chip, NIC or hard disk.
    Steps to rectify the issue are contained in the article:  This does not appear to be the same computer your copy of Quicken was installed

    Hope this helps.


    regards,
    John
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