Invoice and Payslip email not saving to Sent items in Outlook

Caz_7494109
Caz_7494109 Member Posts: 1 Novice Member Novice Member
edited October 2024 in Reckon Accounts (Desktop)
I am using Reckon Accounts Premier Edition 2016 and Outlook 2007. Invoices and Payslips sent from Reckon go to Outlook Outbox and eventually Send but don't show in Sent Items folder. This has just started happening recently (was not a problem previously) and I can no find no solution. Any clues?

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  • Shane_6461899
    Shane_6461899 Reckon Staff Posts: 299 Reckon Staff Reckon Staff
    edited February 2020
    Hi Caz,

    First go into your Send Forms preferences and make sure its on Outlook and the other fields are greyed out and can't be used.  Then see if running Reckon Accounts and Outlook as administrator fix the problem.

    If not save all your emails, calendar items, etc to a .PST file (see here for how: https://support.office.com/en-us/article/Export-or-backup-email-contacts-and-calendar-to-an-Outlook-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91), and then delete your outlook profile and recreate it. Send a test email from Reckon Accounts and hopefully it will show up in your sent items shortly after it leaves your outbox.  You can then copy everything from the .PST file back to your new outlook profile.

    Or you could just create a new Outlook profile, and make it the default one and see if the problem is fixed.

    Regards,
    Shane.
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