upgrade cash book 2004 files to Personal 2017

Diethard KuhlmannDiethard Kuhlmann Member Posts: 3
edited August 2019 in Accounts Personal Range
I just installed Personal Home because I could not re register my Cash Book 2004. Now I am trying to get my Cash Book 2004 Data upgraded, but the system says missing dll but does not say which and then shuts down. What dll is missing and where can I get it?

Comments

  • ZappyZappy Accredited Partner Posts: 4,708 ✭✭✭
    edited August 2019
    So you cant open 2017? Is that right? Did you install 2017 using the built in Administrator account? Maybe one of the dll files failed to register. Uninstall the software. Delete the installation directory. Login using the Administrator account and try it again. As a mattter of interest im running Cashbook 2004 on Windows 10
  • Diethard KuhlmannDiethard Kuhlmann Member Posts: 3
    edited June 2017

    Well I really would like to keep my Cashbook 2004 running, but the problem is I had to re install it on  a new computer and now I cannot re register it. That's why I downloade the personal 2017. Cashbook runs fine on the new Windows 10, but I can only use it 2 more times. Is there any way I can keep Cashbook 2004 running?

  • ZappyZappy Accredited Partner Posts: 4,708 ✭✭✭
    edited August 2019
    Yes. Reregister it. Have you called Customer service? 1800RECKON Happy to help
  • Diethard KuhlmannDiethard Kuhlmann Member Posts: 3
    edited June 2017
    Yes I have rung Customer service but the registration number they gave me was no good. When I entered it I got back: Wrong number
  • ZappyZappy Accredited Partner Posts: 4,708 ✭✭✭
    edited August 2019
    Then you need to ring them and make sure they give you the correct information.
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