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How do I restore a backup file in Home and Business 2017

MichaelMichael Member Posts: 5
edited September 2019 in Accounts Personal Range
When I go to restore a backup file from a USB I follow the prompts but it does not restore despite saying it has. The backup file has a Rkn extension as opposed to the Qdb files my earlier versions used to create. Can anyone help please?

Comments

  • Robyn Kelly (Partner)Robyn Kelly (Partner) Accredited Partner Posts: 534
    edited September 2019

    Hi Michael do you mean "as opposed to the QDF files"????  Have you recently upgraded?  What version were you on and what version are you now on please?  And what version do you now have installed please?

    Regards, Robyn Kelly

  • Gerry WinterGerry Winter Accredited Partner Posts: 299
    edited May 2019
    Michael,
    Make sure after you do a backup with .RKN extension that when you come to restoring it later that you are looking at the correct backup file, after you do a restore you will need to go and open the file form the menu bar, always check to file name as it came change from your original.
    Need anymore help give me a call on 0418907140, i will be back in Aus. at the end of the month.

    Gerry

    Gerry 0418907140

    [email protected]

  • MichaelMichael Member Posts: 5
    edited October 2017
    Yes Robyn it is a QDF,  I got that wrong.
  • Robyn Kelly (Partner)Robyn Kelly (Partner) Accredited Partner Posts: 534
    edited March 2018
    Did you get this working Michael?
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