I am Trying to email Payslips and the System has Frozen (Reckon Hosted) and I can't cancel or close

KylieKylie Member Posts: 5
edited August 2018 in Accounts Hosted

I am Trying to email Payslips and the System has Frozen (Reckon Hosted) and I can't cancel or close anything?


Have closed down the program and logged in again and still the same

Comments

  • ShisirShisir Reckon Staff Posts: 257
    edited July 2019
    Hi Kylie,

    Your email window may have gone in the background, and thus it appears to be frozen. Can you please press 'Alt + Pg Up' key on your keyboard and see if you can access the email screen. 
    more details here http://kb.reckon.com.au/issue_view.asp?ID=5252

    Regards

    Shisir
  • KylieKylie Member Posts: 5
    edited June 2018
    Thank you that worked. Is there a way of confirming what Payslips have been emailed. Thanks
  • ShisirShisir Reckon Staff Posts: 257
    edited August 2018
    Thanks for the update Kylie, that is great to hear.

    So regarding the email confirmation, as the emails are sent out from Hosted profile, and not from your local Outlook, it will not go to 'sent items' folder of your outlook. However we have some workarounds suggested as on this KB http://kb.reckon.com.au/issue_view.asp?ID=5187.

    Apart from this, there is also a log file available for every email sent on hour Q drive under log folder. Please see this instruciton on how to get it.http://kb.reckon.com.au/issue_view.asp?ID=5313

    Regards

    Shisir
Sign In or Register to comment.