You cannot open a Reckon Accounts Enterprise file using a non-enterprise product"

AndreaAndrea Member Posts: 2
edited August 2019 in Accounts Business Range
I am unable to open my data file, a message comes up 

"You cannot open a Reckon Accounts Enterprise file using a non-enterprise product"

The file was working ok yesterday, tried opening using the same version I have been working with for the past 6 months and it comes up with the message above.  I have tried opening today after receiving this error message in both Reckon Accountant Edition and Reckon Enterprise with no luck ):

Can anyone help? 

Comments

  • ZappyZappy Accredited Partner Posts: 4,463 ✭✭✭
    edited August 2019
    Someone has upgraded your file to Enterprise. You need to restore a backup prior to the upgrade.
  • AndreaAndrea Member Posts: 2
    edited November 2018
    Thankyou Kevin, I am the only one using the file and it definitely hasn't been upgraded to enterprise.  I have also tried to open in Enterprise and it comes up with a similar message 
  • ZappyZappy Accredited Partner Posts: 4,463 ✭✭✭
    edited November 2018
    Andrea you still need to restore a backup.
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