Closing down company file which is with Hosted

Download the backup and install a copy of Enterprise that you are entitled to as a hosted user and restore there. Otherwise just keep a backup and let the tax dept find the correct version to install it to if necessary

You can print out the general ledger detail report. Simples

That only works till the Reckon Enterprise expires. After that who knows?

You can always open the file to look or get reports when it’s expired - to my knowledge and experience with other versions

I was at the client yesterday. It wouldn't let me do anything. Kept asking me to activate the software. I think your knowledge might be out of date

Certainly could be out of date and relevant to older versions, good to know

Just make sure you also have a backup disk to hand over if required, by tax office - don’t know if that would suffice, but that and a general ledger PDF is all you can do.

We already mentioned this Kris.

Datarec

We recommend that before you close your Hosted subscription that you generate key reports for the specific periods that you may need.

For example, if you want a snapshot of each of the last 7 financial years:

Generate and set the reporting period such as at 30/06/20XX or (From 01/07/20XX to 30/06/20XX) for reports like;

-Trial Balance

- Balance Sheet
- Balance Sheet Detail
- Summary Balance Sheet

- Profit & Loss
- Profit & Loss Detail

- Transaction List by Date
- Journal Report
- Custom Transaction Detail Report

Having these reports generated and saved as PDF or Excel worksheet, stored in a known folder location on your hard disk or online storage will give you easy access to them without having to have the software installed.

Now if you do need to view them in detail, you would need to install the relevant software on your computer or take up a Hosted subscription for a month or get a trial Hosted account.

Regards,

Data Recovery Team

Where else is this documented?

holysmoked

Hi Kris & Kevin,
Thanks for the information. Do you know where I go to download the copy of Enterprise?
Cheers,
Anthony

Off the members area of the website or ring customer service

Enterprise does not work with Macs. nowhere does it tell you this, until you have downloaded it.

https://community.reckon.com/discussion/comment/20624098#Comment_20624098

I don’t believe any Reckon desktop programs work with Macs, unless you setup a virtual windows

GerryWinter

Or you are using Hosted, it works on a Mac

https://community.reckon.com/discussion/comment/20624107#Comment_20624107

Hey Gerry they were using Hosted but closing down company I believe

GerryWinter

I know and was wondering if it can be used as read only, must find out myself.

I would have thought it could be like other versions, but Cathy can’t install Enterprise on a Mac. Let me know when you get an answer please

Cathy you are wrong. Its there in the system requirements on the box before you buy the software. Its a,Windows based program. Always has been. Have you tried downloading a copy of Xero? Or Quickbooks? Reckon is a HOSTED service. Its right there in the name. I think your expectations are a little off. With all due respect to Kris she hasn't been using the product for twenty years like I

Of course she can't Kris. Its a Windows based program. Always has been. Why don't people read documentation?

Zappy

I had been told by Reckon tec services I could operate my file on Enterprise.

I searched how to download Enterprise and was directed to members section of Control Panel.

No mention of Windows based program there, no box.

Cathy Hi well then it seems someone at Reckon assumed you were running a Windows box. That's very odd. I guess it might be because they are probably 90% of installed workstations. I can print out the general ledger detail for you if you like. Call me if you wish to discuss.

Zappy 0407744914

Cathy you know you could setup a new trial and upload your file and print the GL detail yourself. Just a thought. I'm still here if you need help. Have a great Friday

Kevin I don’t know where you get your information from, but I too have been using Reckon for over 25 years and I agree that it has never been suitable for Mac unless you setup a virtual windows on your Mac. Not easy but doable

Mea culpa Kris. I dont know how I could have made such of a mistake.

Datarec

Since you are on a Mac and there is no native Mac version of the Reckon Accounts Enterprise desktop software, if you will no longer be subscribed to the Hosted platform AND later on you need to review any information in your current data file:

a) you could create a new Hosted Trial account and then upload the data file or backup that you have and open it with whichever newer version of Hosted is available in that future time frame.

b) use Bootcamp for Mac to dual-boot on your Mac to a Windows operating system, and install the Reckon Accounts Enterprise desktop

c) use a Windows virtualisation system running on top of your iOS. (example: Parallels Desktop for Mac, VMware Fusion for Mac) and install the Reckon Accounts Enterprise desktop

https://community.reckon.com/discussion/7903164/data-recovery-how-to-download-a-company-data-file-qbw-from-the-reckon-accounts-hosted-platform

To Reckon Data Recovery Staff

I can download a copy of my back up file, but have not been able to download my data file. It will not copy or drag to my Macbook desktop. Can you tell me how?

Datarec

You will need to download the QBW file in the same way you downloaded the QBB file.

From the Q: drive to your local drive using the Toolbox icon on the top right corner of the Hosted application screen.

Also consider searching the community posts for specific topics as sometimes that is easier than waiting for a community member to respond.

How big is the data file?

i have managed to download it following steps from data recovery. Thank you for your great help and commitment to my issues Kris.