License still showing as Expired following Renewal of Reckon Accounts Personal Plus.

I renewed Reckon Accounts Personal Plus 2019 prior to expiry by it is not but it is still saying that my license has expired. This has happened in previous years too. It would be appreciated if something could be done.

Comments

Andrew Christie

Hi Cameron
Had the same problem this year and used to 1800 number. They were very helpful.
regards
Andrew

Darran

I feel this latest upgrade is so bug ridden that Reckon should reissue a major update ASAP. having been a subscriber for many years this release has to have to most issues ever experienced. I truely wonder if Reckon really are trying to discourage personal use and will eventually dump the whole Personal Range. .

GerryWinter

I wish i had some of these BUGS that some people mention as I seem to have missed out all the time, i wonder if it could possible be user problems, just saying.

Gerry

Andrew Christie

Apart from my licence expiry date issue this year, the program operates just fine. I have to agree with Gerry I have never experienced the problems that have been reported over the years

Darran

So Gerry - why after 10+ years of using WITHOUT issues, as soon as 2020 is released I get riddled with file open / close issues. Not a "user problem" as you so rudely suggest - but rather something that has "happened" this time around that is not allowing the software to run as smoothly as it has or the previous 10 years.

Ross Noden

Hi Gerry,

You sound like a guru, can you help me if you are still around.

I am trying to update my licence from 2021 to 2022. I wasn't as lucky as above as the 1800 number failed my twice. They said the link on the web was sus and Jaishree sent me a new link RKN:00000000474000001026 with the same Install Key code that i used initially of SAPTTALC93BK.

That failed again

This is the process i followed:

Uninstall the original reckon Personal Plus
Use the Download Link for the 2022 software
Unzip and install
Enter the new Install Key
New User options works but if I try to load my data, it won't save as next time it start, it asks
Welcome to Reckon Accounts: Select New User or Already a User
Existing User option fails for my file:
Reckon Personal Plus 2019_20191027_20210606.QDF
If I try to back it up I get an error code of "6940

I need help, please.

Ross Noden

0412 510 855

GerryWinter

Call me tomorrow and we will sort it