Unrecoverable error. Code 00000 20132

We use Reckon Accounts Premier Edition 2022. When I try to print the Business Activity Statement, it comes up with 'Reckon Accounts - Unrecoverable Error. Reckon Accounts has experienced a problem and must be shut down. Code: 00000 20132." What am I suppose t do? Could you help with this please. Thank you.

Accepted answers

All comments

Kris_Williams

Just print a tax summary report and get the figures that way

Datarec

Hi @Sonia

If you have been backing up regularly, when would your most recent backup have been done?

Are you able to generate any other reports successfully for the same period that you are doing a BAS report for? (Such as the Tax Summary Report that Kris had indicated?)

Are you able to generate a Trial Balance report to confirm whether the DEBIT = CREDITS?

Recommend that you consult with a Technical Support Team member for some troubleshooting assistance and if necessary, they can escalate your case to the Data Recovery Team.

RobynT

I am also having this problem. Nothing suggested works. Seems a bit useless if you cannot print the BAS statement. Have upgraded the printer drivers, etc. not change.

Datarec

Hi @RobynT

Have you been backing up regularly?

When would your most recent backup have been done, prior to you experiencing the problem?

Are you able to generate any other reports successfully for the same period that you are doing a BAS report for? (Such as the Tax Summary Report that Kris had indicated?)

Are you able to generate a Trial Balance report to confirm whether the DEBIT = CREDITS?

Have you tried making use of the built-in file integrity checking function "Verify Data"?

How to Verify Data and Rebuild Data for a company data file in Accounts Business (Desktop) — Reckon Community

Recommend that you consult with a Technical Support Team member for some troubleshooting assistance and if necessary, they can escalate your case to the Data Recovery Team.

Acctd4

Welcome to the community @RobynT ! 👋🏻

The technical side of things isn't really my forte, but according to my research :

To fix the Reckon Accounts "Unrecoverable error 00000 20132," which indicates a missing system component, you should repair the Microsoft XML 6.0 library by running the component repair tool or by reinstalling it directly from the Microsoft website. After repairing XML, reboot your computer and try to open your Reckon Accounts company file again to see if the error is resolved. Step-by-Step Solution

Repair the Microsoft XML 6.0 Library
- Using the Component Repair Tool: Many unrecoverable errors, including this one, are related to Microsoft XML. The most effective way to address this is to repair the XML component.
- Download the MSXML 6.0 Repair Tool: Visit the Reckon Help Center and follow the instructions to find and download the specific repair tool for your system.
- Run the Tool: Follow the prompts to run the repair tool. This will attempt to correct any corruption in the Microsoft XML 6.0 library.
- Reboot Your Computer: After the tool finishes, restart your computer to ensure the changes are fully applied.
Test Reckon Accounts
- Open Reckon Accounts and try to access your company file to see if the unrecoverable error has been resolved.

🤞🏻🤞🏻🤞🏻😊