i have updated to 2023 but it wont let me access the file

DACOS

im on hosted reckon

i upgraded the file in july and have been using the file but today i cant log in when i select version 2023

it tells me i have upgraded the file and cant log into 2022 version

whats going on

anyone experiencing this. ive log a ticket but the 3rd is only a few days away.

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Acctd4

Hi @DACOS

Sometimes the session connection can get stuck at Reckon’s end.

Have you tried forcing the disconnection by going into the Control Panel & selecting Log Off Remote Sessions ? This normally resolves the issue ☺️

DACOS

thanks very much thats worked

Acctd4

Good to hear @DACOS 👏🏻👏🏻👏🏻☺️