i have updated to 2023 but it wont let me access the file
im on hosted reckon
i upgraded the file in july and have been using the file but today i cant log in when i select version 2023
it tells me i have upgraded the file and cant log into 2022 version
whats going on
anyone experiencing this. ive log a ticket but the 3rd is only a few days away.
Answers
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Hi @DACOS
Sometimes the session connection can get stuck at Reckon’s end.
Have you tried forcing the disconnection by going into the Control Panel & selecting Log Off Remote Sessions ? This normally resolves the issue ☺️
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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thanks very much thats worked
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Good to hear @DACOS 👏🏻👏🏻👏🏻☺️
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! *** Bookkeeping & 1-on-1 customised software Training/Troubleshooting ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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