Sales Receipt not showing in Bank Reconciliation

Linda Hawkins
Linda Hawkins Member Posts: 37 Reckoner Reckoner

Any ideas? I have toggled from Custom Cash Sale to Custom Cash Receipt, and the deposit is still not displaying on bank rec?

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited April 2024

    Hi Linda

    The template won't affect where it posts but check the date on it & also the account it's depositing to (at the bottom) as it may be depositing to your Undeposited Funds

  • Linda Hawkins
    Linda Hawkins Member Posts: 37 Reckoner Reckoner

    Thanks Sharon, I have checked the date and the bank account, both correct?

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    have a look at the register for the relevant bank and see if the amount is there and maybe inadvertently ticked in the Clear column

  • Linda Hawkins
    Linda Hawkins Member Posts: 37 Reckoner Reckoner

    Thanks Kris, I can't figure it out. The client originally had the deposit dated today's date, so I changed it to marry up with the bank statement . . . now it doesn't reconcile! Will see what occurs next week

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,208 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    That certainly sounds strange @Linda Hawkins 😖 Let us know what happens !