Print/email issues after upgrade to 2024

SBPanak
SBPanak Member Posts: 2 Novice Member Novice Member
in Reckon Accounts (Desktop)

Reckon Accounts Desktop (with Company File Server)

After upgrading to RA desktop 2024, when trying to print/email invoice a pop up window came up saying:

Warning The file you specified cannot be opened. Make sure that it is not currently being used by another program or a read-only file. The window error was 'The file exists.' File: C:\ProgramData\Intuit\Reckon Accounts 2024\QBPRINT.QBP

I have looked at previous issues with this and it was advised to find the file and uncheck the read only. However there is no QBPRINT.QBP file within the path above. (within explorer, The View, show hidden files, is ticked)

Other programs can still print, so not a printer issue.

When you click the pop up windows 'OK' button multiple times, it will eventually bring up the print/email window and then the same warning window pops up again, click OK multiple times again, and then it will print/email.

Best Answers

  • SBPanak
    SBPanak Member Posts: 2 Novice Member Novice Member
    Answer ✓

    Hi

    Thank you for responding. I was initinally looking in the folder Program files instead of Program Data, so my apologies there.

    I have since found the QBPRINT.QBP file. The read only box was already unticked so I looked further and found within Properties/Security/Permissions under USERS I added a tick to the boxes, Full Control; Modify; and Write, so it was the same as the permissions for SYSTEM and ADMINISTRATORS, and now it appears to be working without the pop up window.

    Please advise if you see an issue with this.

  • klaura
    klaura Reckon Staff Posts: 493 Reckon Staff Reckon Staff
    Answer ✓

    Hi SBPanak,

    I'm glad to hear that you were able to resolve the issue. Adjusting the permissions seems to have done the trick. And I don't see any issues doing this process.

    Best regards,

    Karren

    Kind regards,

    Karren.png

Answers

  • klaura
    klaura Reckon Staff Posts: 493 Reckon Staff Reckon Staff

    Hi SBPanak,

    Is QBPRINT.QBP still missing from the folder( C:\ProgramData\Intuit\Reckon Accounts 2024) even after you were successful in printing?
    Have you tried running the Reckon Account 2024 as an admin by right-clicking on the icon and Run as an Administrator?

    Best regards,

    Karren

    Kind regards,

    Karren.png
  • CSLreckoncom1
    CSLreckoncom1 Member Posts: 2 Novice Member Novice Member

    I am having the same problem as the above user and I have searched for the files that were suggested but cannot find them.

    Tried using the repair option but still not working.

    What can I do

    Cheryl

  • klaura
    klaura Reckon Staff Posts: 493 Reckon Staff Reckon Staff

    Hi CSLreckoncom1,

    You can follow this KB article here for more information about finding and deleting the QB print.

    Warning: The file you specified cannot be opened. The Windows error is: The file exists. - Reckon Help and Support Centre

    I hope it helps.

    Karren

    Kind regards,

    Karren.png
  • CSLreckoncom1
    CSLreckoncom1 Member Posts: 2 Novice Member Novice Member

    Thank you the problem is now resolved

    Cheryl

  • klaura
    klaura Reckon Staff Posts: 493 Reckon Staff Reckon Staff

    I am glad you have it sorted😊

    Kind regards,

    Karren.png

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