Has anyone had a problem with ABA files & Bendigo Bank

LornaBock
LornaBock Member Posts: 19 Reckoner Reckoner
in Accounts Hosted

A client has set up a new user for payroll with access to only one bank account. When uploading the file to Bendigo Bank she gets an error message saying "There is an error in .ABA file. Please fix the error shown and re-upload. The trace account does not support bulk payments" Is this a Reckon problem or Bendigo Bank?

Answers

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @LornaBock ,

    Depending on the error shown in the error message from Bendigo, it could be either.

    What is the error message being returned/shown by Bendigo?

    If it is: "The trace account does not support bulk payments", then you may need to contact Bendigo and ask them where the bulk payment is going awry.

    Kind regards,

    Alexander McKeown
    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • Zappy
    Zappy Accredited Partner Posts: 5,252 Accredited Partner Accredited Partner

    I suspect the user isn't registered for bulk payments. I dont know why anyone uses Bendigo. They are useless

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