"Journal does not balance" when finishing pay run

Kali
Kali Member Posts: 426 Reckon Legend Reckon Legend
in Reckon One

Hi,

I am receiving the below error when trying to finalise a pay run. I only use the payroll module for this particular clients. All other runs have been fine.

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There have been so many errors of late; i am starting to lose trust in this software again. It's EOFY and i cannot afford to be losing this much time each pay run.

Can someone please advise ASAP how to fix this so i can pay my staff?

Comments

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 568 Reckon Staff Reckon Staff

    Hi @Kali

    Regarding the error message, please check the pay run where employee has net pay of the balance showing in the difference of the mentioned error message which is 203.30.

    Once you find an employee with a net pay of that balance in a pay run, edit the pay run for that employee - click on Tax Withheld - click Okay - Save and Close

    Then mark the pay run as paid, and it should be fixed.

    Please let us know how did you go. Thank you!


    Regards

    Tanvi

    Tanvi.png
  • Kali
    Kali Member Posts: 426 Reckon Legend Reckon Legend

    Hi Tanvi,

    Yes, i figured that out. I went back through other posts.

    I ended up deleting the pay and reentered and it fixed itself; however, i thought this bug was supposed to have been fixed?

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