Reckon Enterprises Numbering problems

Hi there

The Number that auto fills in the Number/Type column is driving me nuts, but I can't figure out how to turn it off? It never used to do this, so what have I done?

When making entries this is the Inv numbering it is entering, but they are not invoices just Direct Debits, some are memorized transactions, and I have redone them over and over to try and remove them, but no luck, is this a Preference setting somewhere.

Sorry if this is unclear I can add more details.

Help

Comments

Barbara Allen-Guthrie

This happens in Hosted also, FYI

Reeta

Hi @Barbara Allen-Guthrie ,

Thank you for for your query!

Reckon Accounts sorts cheques by transaction type in this order:

Credit card transfers
Deposits
All cheque types in numeric order
Payments received as line items on invoices that are deposited directly into the chequing account

Have you tried re-sorting the transactions yet? If not, please try the below steps:

Click the Sort by drop-down arrow.
Choose a different sorting option.

Give that a go and let me know if that works!!

Kind regards,

Reeta

Barbara Allen-Guthrie

Thanks Reeta

Sorry where is the Sort By dropdown located?

Reeta

Hi @Barbara Allen-Guthrie ,

My apologies !!

Please find the steps below:

Go to the Lists menu from the top menu bar. .
Click Chart of Accounts.
Double-click the name of the account.
Once the account is open, look at the bottom left-hand side of the page and you’ll find the Sort by option there.

Hope this helps.

Kind Regards,

Reeta

Barbara Allen-Guthrie

Thanks Reeta, I have never seen that before, I have sorted by Ordered Entered, then Cleared Status, Number/Ref which made me realise how long this mess has been happening for, but that did not stop the auto entering of numbers when I entered next!

I think it started when I wanted to run a report showing dates and Invoice number of People worked.

I was advised then to put the Invoice No in No. and the other details in Memo like this, which is great for the report but has created this monster.

But now it puts these numbers into everything

Barbara Allen-Guthrie

I hope this is clear it is NOT the sorting but the automatically entering numbers that are not even Invoice number they are just a payment I made online, like a weekly church donation shows like this

Reeta

Hi @Barbara Allen-Guthrie ,

Just to clarify, which option are you selecting when you are depositing the payments? Could you please provide me with the steps you are following so that I can replicate the issue and also the full screenshot of payment and account you are checking for transactions?

Regards,

Reeta

Barbara Allen-Guthrie

Sure Reeta, I am in one of my bank accounts as follows:

I select date today, then tab to next spot which shows as Number/Type and when I go there you see the Aug 53 is automatically entering, I then need to hit "Delete" so that is leaves it blank as per the one above it dated 5/9/24, then I tab to the Payee and so on.

If I need to enter Tax details or into Memo I select the Edit Transaction at the top, and then ensure the No field is left blank and proceed to the next field as per the 2nd screen shot, does that make sense?

This is how I have always entered cheques/deposits and what I love about Reckon v say Xero as it makes life easier when entering a lot of transactions, not having to select Banking - write cheques and so on.

Barbara Allen-Guthrie

Reeta I spoke to Reckon just before and they think it might be the

Cash/Cheque option selected instead of the Cheque to Print, I am yet to see if that is sorting it all out.

Barbara Allen-Guthrie

But then why is it on Deposits also, when there is no Invoice No?

Reeta

Hi @Barbara Allen-Guthrie

That’s correct—if you’ve selected cash or cheque, those numbers will automatically appear. However, if you choose "bank online" or "cheque to print," they won’t. Selecting "bank online" can also make difference in ABA files.

Regards,

Reeta

Barbara Allen-Guthrie

Ok that makes sense somewhere along the line it has been changed.

Do you know how to select the Deposit then to stop them all creating numbers

Reeta

Hi @Barbara Allen-Guthrie

I tried to replicate the issue, and I found that if you enter the amount first in the deposit or payment column, and the previous deposit or cheque didn’t have a number, it will leave the field blank.