Invoices have vanished?

Michelle_7617059
Michelle_7617059 Member Posts: 13 Reckoner Reckoner
edited September 2024 in Reckon One

Hi,

I created 2 invoices numbers 14 and 15 and thought they were saved, I've printed copies of them, but now can't find in the system. When I go to create a new invoice it uses number 16 so wondering where they have gone?

Update, so if I log out and back in they appear - apologies new to Reckon one

thank you for any assistance.

Answers

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @Michelle_7070859 ,

    It was likely that you either marked them as Paid, or left them in Draft, but had the Invoices screen on the opposite option (eg. you were in the Drafts section, but the Invoices were in Paid).

    Typically, logging in and out, you will be put in the All section, which will show all invoices regardless of payment/billing stage.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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