Invoices have vanished?

Michelle_7617059

Hi,

I created 2 invoices numbers 14 and 15 and thought they were saved, I've printed copies of them, but now can't find in the system. When I go to create a new invoice it uses number 16 so wondering where they have gone?

Update, so if I log out and back in they appear - apologies new to Reckon one

thank you for any assistance.

Accepted answers

All comments

Dear @Michelle_7070859 ,

It was likely that you either marked them as Paid, or left them in Draft, but had the Invoices screen on the opposite option (eg. you were in the Drafts section, but the Invoices were in Paid).

Typically, logging in and out, you will be put in the All section, which will show all invoices regardless of payment/billing stage.

Kind regards,

Alexis McKeown

Reckon Senior Technical Support

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