I get and error.NOT RESPONDING

Aron
Aron Member Posts: 4 Novice Member Novice Member
in Reckon Accounts (Desktop)

I seem tp be getting an error "NOT RESPONDING" more often than I would like. Right now I am editing spme past tranaction and for the third time my computer has crashed out of the program. Everything else seems to be working

Any suggestions?

Comments

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @Aron ,

    Is it the same transaction that causes the crash? Or is it different transactions each time?

    Do you know where your company file is located?

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • Aron
    Aron Member Posts: 4 Novice Member Novice Member

    Yes, It is the same transaction this time and Yes I know where the company file is located

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    Editing an existing transaction was a common problem years ago. Used to crash all the time, I often had to use a work around. Hasn’t been a problem for a long time though for me

  • Aron
    Aron Member Posts: 4 Novice Member Novice Member

    It hasn't happhappened for a wile but it has come back for me

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @Aron ,

    This is likely a corrupt transaction, and is crashing out the system when you go to modify it.

    You will need to delete this transaction, and recreate it.

    To do so, you will need to go to your Chart of Accounts and into either the Accounts Receivable (if this is an Invoice) or into the Accounts Payable (if this is a Bill), and delete it from the registry there.

    After that, it will be a simple matter of re-entering the transaction.

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018
  • Aron
    Aron Member Posts: 4 Novice Member Novice Member

    I think I have overcome it.

    When I opened Reckon it opened with my Personal File. I needed my Trust File so I opened it and tried to edit a transtransaction. Then It crashed.

    This time I opened the Trust file without editing any transactions, the closed the file. I then reopened the Trust file and have edited the transactions without problem.

  • Kris_Williams
    Kris_Williams Member Posts: 4,277 Reckon Hall of Famer Reckon Hall of Famer

    Good to hear, hopefully you won’t have any more problems

  • Alexis McKeown
    Alexis McKeown Reckon Staff Posts: 596 Reckon Staff Reckon Staff

    Dear @Aron ,

    I'm glad to hear you've found a solution.

    If you have the same issue, or it keeps coming up, I might advise the advise I gave previously.

    Otherwise, I hope you aren't bothered by this issue again. 🙂

    Kind regards,

    Alexis McKeown

    Reckon Senior Technical Support

    Alexis McKeown

    Reckon Senior Technical Support
    Working hard since 2018

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