The payslips for our employees are not displaying any YTD earnings. It was correct until mid October, as I have a screenshot of an employee's payslip at that time showing the correct YTD numbers.
In mid October, we ran a rebuild to fix a separate, unrelated issue, and after the next payroll (23 October) the YTD earnings were the same as the current pay earnings. To fix this, we ran another rebuild, after which the YTD earnings on payslips were all zeros.
If I go to the "review paycheque" screen for any employee, the YTD earnings appear as the same balance as the most recent payroll (which is incorrect), but if I generate a payslip for that employee, the payslip will show zeros for YTD.
I have called Reckon support, and they have been unhelpful. Their suggestion was that we delete the first payroll for this financial year and redo it. Our payroll is for approximately 300 employees, so to delete and re-key would take hours and almost certainly result in errors. We have already submitted super, reported STP and paid PAYG for that period so very reluctant to go down this path.
I have already done a verify data and 3 x rebuilds, and nothing has changed.
I have checked both the standard and our modified payslips, and both display zeros for YTD amounts.
Any suggestions?
I have attached some pics of someones payslip pre and post issue occuring for the same employee, and the "review paycheque" displaying the YTD and current pay being the same.
Before error
After error
Paycheque
