For the last month when I press the update icon Reckon crashes . I updated to version 31 but it still happens
Dear @Les Woollard ,
Did you perform a clean uninstall of Reckon Accounts 2022?
If you didn't, when upgrading, the software may crash when trying to update shares, and you'll need to perform a uninstall and reinstall the software.
You can read on how to do so here: https://help.reckon.com/article/ily7uoxuo3
Kind regards,
Alexis McKeown
Reckon Senior Technical Support
I can't beat using REVO UNINSTALLER for doing clean uninstalls
https://www.revouninstaller.com/revo-uninstaller-free-download/
I followed the instructions for a clean install .It worked the first time .Now whenever I open Reckon a window comes up every time asking me if I am new to Reckon. I tick I am a user and have to restore the back up. I then get a message saying I am overwriting an active file !! Then as soon as I open it my computer crashes .
As I have said before we have 20 years of data which I would like to keep
Les Woollard
User 1168774
Thanks a million
A few things:
If the two steps above do not work, let me know - typically, however, it is the first of these two problems that need solving.
@Alexis
We have done all these things, and it is working other than sometimes if freezes, and at that time his computer does some flashes in the background causing it to freeze.
He is getting his computer looked at the moment.
