I cannot find the tab to download my updated 2024 software. Is the site not working?

948516
948516 Member Posts: 4 Novice Member Novice Member
edited February 19 in Reckon Accounts (Desktop)

This is what it looks like. There's nothing to click on….

image.png

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 515 Reckon Staff Reckon Staff
    edited February 19

    Hi @948516

    It appears to be functioning correctly on our end. Could you kindly confirm if you have attempted to use a different browser or cleared the cache and retried with the same one? Thank you.

    Should you require any further assistance, please do not hesitate to reach out.

    Regards

    Tanvi

  • 948516
    948516 Member Posts: 4 Novice Member Novice Member

    I didn't use a different browser or clear any cache

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 515 Reckon Staff Reckon Staff
    edited February 19

    Could you please try that for me?

    Additionally, if your Customer ID is the same as that listed in your Community profile, I can confirm that the link for downloading the software is available for you as attached.

    image.png

    Regards

    Tanvi

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,533 Accredited Partner Accredited Partner

    Can I ask if you are currently paid up with your subscription.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Reeta
    Reeta Reckon Staff Posts: 330 Reckon Staff Reckon Staff

    Hi @948516 ,

    I believe the issue may be related to an inactive subscription. Please reach out to our sales team, and they will be able to assist you in resolving it. You can contact our sales team by phone at 1800 732 566.

    I hope this helps.

    Kind regards,

    Reeta

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