Error backing up

Ian_9865444
Ian_9865444 Member Posts: 11 Reckoner Reckoner
edited March 19 in Personal Plus and Home & Business

message received "unable to open data file", What is the fix for this

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 545 Reckon Staff Reckon Staff

    Hi @Ian_9865444

    You've posted your query in Reckon One. Could you please confirm if this is the correct software you're using? Thank you!

    Regards

    Tanvi

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  • Ian_9865444
    Ian_9865444 Member Posts: 11 Reckoner Reckoner

    actually is for home and business

  • Jason_Z
    Jason_Z Reckon Staff Posts: 288 Reckon Staff Reckon Staff

    Hi @Ian_9865444,

    Not too sure what this error is referring to. Could you provide a screenshot of the message?

    Cheers
    Jason

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  • Ian_9865444
    Ian_9865444 Member Posts: 11 Reckoner Reckoner

    message received "unable to open data file", What is the fix for this?

  • Ian_9865444
    Ian_9865444 Member Posts: 11 Reckoner Reckoner

    this is the error message that I receive when backing up

    Screenshot 2025-03-19 120910.png
  • Jason_Z
    Jason_Z Reckon Staff Posts: 288 Reckon Staff Reckon Staff
    edited March 19

    Thanks @Ian_9865444,

    I've heard of cases where odd issues can arise if the file name exceeds 8 characters, even if it worked fine before. Could you try shortening the file name to less than 8 characters and see if that helps?

    I also noticed that the file path is quite long and not located on a mapped drive letter.This could potentially cause issues, especially with the long file name. I recommend relocating the file to a mapped drive with a shorter path and checking if that resolves the issue.

    Afterward, could you try running a SUPER Validate to check for any data damage? Here’s a helpful article with the steps:

    https://help.reckon.com/article/fdjus8b5n1-kba-2784-how-do-i-super-validate-my-quicken-file

    Jason - Community Signature.png
  • Ian_9865444
    Ian_9865444 Member Posts: 11 Reckoner Reckoner

    OMG I have done nothing and now after weeks it decides to work. Go figure. Thanks anyway.

  • Jason_Z
    Jason_Z Reckon Staff Posts: 288 Reckon Staff Reckon Staff

    Thanks for the update, @Ian_9865444!

    That's odd, but I'm glad it's working for you now. If the error pops up again, feel free to let us know, and we'll look into it further.

    Cheers,
    Jason

    Jason - Community Signature.png

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